Privacy Policy at au99

1. Introduction

au99 is an international online sportsbook and casino platform serving players in Bangladesh. We take the privacy and security of your personal data very seriously. This Privacy Policy describes the types of information we collect from you, how that information is used, with whom it may be shared, and the measures we take to keep it secure.

This policy applies to all users who access our website, mobile interface, or any service offered under the au99 brand. Whether you are a registered player or simply browsing our platform, this policy governs how we handle your data.

We recommend that you read this policy carefully and in its entirety. If you have any questions about the content of this Privacy Policy, please reach out to our support team at [email protected] before proceeding to use the platform.

2. Information We Collect

When you register and interact with au99, we collect the following categories of personal information:

• Identity and Registration Data: full name, date of birth, username, and account credentials.
• Contact Information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial and Transaction Data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit and withdrawal history, transaction timestamps.
• Technical and Device Data: IP address, browser type and version, device type and operating system, time-zone (Bangladesh Standard Time, UTC+6), pages visited, and session duration.
• Behavioural and Gaming Data: game activity, bet history, wagering patterns, bonus utilisation, and responsible gaming settings.

We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in any promotional activities offered on the platform.

3. How We Use Your Information

The personal data we collect is used strictly for legitimate operational and business purposes. Specifically, au99 uses your information to:

• Create, verify, and manage your player account, and process deposits and withdrawals via local payment providers.
• Deliver and improve our services including cricket betting, live casino games, slots, and fishing games.
• Carry out identity verification and Know Your Customer (KYC) checks required for responsible gaming compliance and fraud prevention.
• Send you account-related communications such as transaction confirmations, security alerts, and important policy updates.
• Monitor, detect, and prevent fraudulent activity, money laundering, and any other unlawful use of the platform.
• Personalise your experience by surfacing game recommendations, relevant promotions, and responsible gaming notifications tailored to your usage patterns.

4. Cookies and Tracking Technologies

au99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and gather analytical data about how the platform is used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the au99 platform:

• Essential Cookies: necessary for the website to function correctly. These enable login sessions, navigation, and security features. They cannot be disabled without impairing core functionality.
• Analytical Cookies: used to understand user behaviour patterns, identify popular pages and features, and improve platform performance over time.
• Preference Cookies: store your personalised settings such as language preference and display choices so they persist across sessions.

You may control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the platform, including account login.

5. Data Sharing and Disclosure

au99 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Payment Processors and Financial Partners: we share the minimum necessary data with payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your transactions securely.
• Technology and Service Providers: third-party vendors who support platform operations (e.g. game providers, cloud hosting, analytics tools) are contractually bound to protect your data and may only process it on our instructions.
• Legal and Regulatory Obligations: we may disclose your data when required to do so by applicable law, court order, or in response to a lawful request from a government authority or law enforcement agency.
• Business Transfers: in the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we ensure that any party receiving your data is held to strict confidentiality and data protection obligations consistent with this Privacy Policy.

6. Data Security

au99 employs robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments, regular vulnerability assessments, and strict internal access controls.

All employees and contractors who handle personal data are bound by confidentiality obligations and receive regular training on data protection best practices. Access to sensitive data is restricted on a strict need-to-know basis.

While we make every reasonable effort to protect your data, no online transmission or storage system is completely immune to risk. We encourage you to maintain a strong, unique password for your au99 account and to notify our support team immediately if you suspect any unauthorised activity.

7. Payment Data and Financial Information

au99 supports a range of local and international payment methods preferred by players in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, your payment information is processed through secure, encrypted channels.

We retain only the minimum financial data necessary to comply with legal obligations, resolve disputes, and provide you with a complete transaction history. Full card numbers and mobile financial account PINs are never stored on our servers. We comply with anti-money laundering requirements, which may include:

• Verification of your identity through document submission before processing large withdrawals.
• Monitoring of unusual transaction patterns and reporting obligations where legally required.
• Source of funds checks in accordance with applicable financial regulations.

8. Your Rights as a User

au99 recognises and respects your rights regarding your personal data. As a registered player on our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Rectification: Ask us to correct any inaccurate or incomplete information held in your account.
• Right of Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances, for example where you contest the accuracy of the data.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format where technically feasible.

Toexercise any of the above rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection principles.

9. Data Retention

au99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is generally retained for the duration of your active account relationship and for a defined period thereafter to satisfy legal, regulatory, and dispute resolution requirements.

Once your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you as an individual. If you close your au99 account, we may retain certain data for the minimum period required by applicable financial regulations.

10. Age Restriction

au99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All players must be 21 years or older to register, deposit, and participate in any betting or gaming activity on the au99 platform. By creating an account, you confirm that you meet this age requirement.

If we discover that a user is under 21 or has provided false date-of-birth information, we reserve the right to immediately suspend their account, void any pending bets or bonuses, and return deposited funds in accordance with our verification process.

11. Third-Party Links and Services

The au99 platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi as part of our games catalogue. These providers operate under their own privacy frameworks. au99 is not responsible for the data practices of these third-party studios or any external organisations. We recommend that you review the privacy policies of any third-party service you engage with independently of au99.

12. Changes to This Privacy Policy

au99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. Where required, we will notify registered players via email or an in-platform notification.

Your continued use of the au99 platform after any changes to this policy have been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way au99 handles your personal data, our support team is available 24/7 and will be happy to assist you.

Email us at: [email protected]