Responsible Gaming at au99

au99 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling should always remain a form of entertainment.

Our Commitment to Safe Play

At au99, we believe that responsible gaming is the foundation of a trustworthy platform. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna — and we take the duty of care for each one of them seriously. Our platform is designed with tools that put players in control of their own experience at all times.

Gambling at au99 is strictly for adults aged 21 and above. We actively promote responsible gaming practices and provide a set of self-management tools to help players maintain healthy habits. If gambling starts to feel less like fun and more like a compulsion, we encourage you to use the resources on this page or reach out to our support team immediately.

⚠️

21+au99 is an adults-only platform. All players must be 21 years or older to register and place bets. Underage gambling is strictly prohibited.

🛡️

Self-Exclusion

Temporarily or permanently exclude yourself from the platform if you feel you need a break.

💰

Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a comfortable budget.

⏱️

Time-Out

Take a short break of 24 hours to 30 days without permanently closing your account.

🔒

Account Lock

Request a full account lock through customer support for an extended cooling-off period.

📊

Activity Check

Review your full betting history, session duration, and win/loss records at any time.

🤝

Support Access

Our 24/7 support team is always ready to listen and guide you to the right resources.

Player Protection Tools

au99 provides a suite of responsible gaming tools that you can activate directly through your account settings or by contacting our support team. These tools are free, immediate, and designed to give you control.

Deposit Limit Control

You can set a maximum deposit amount per day, week, or month. Once set, limits can be lowered immediately but increases take 7 days to take effect — a cooling-off built right in. For example, you might set ৳5,000 per week to match your entertainment budget.

Time-Out Feature

Feeling overwhelmed? Activate a time-out period ranging from 24 hours up to 30 days. During this period you cannot log in, place bets, or make deposits. Your account and balance remain intact and accessible when the time-out ends.

Self-Exclusion Program

If you believe your gambling is out of control, self-exclusion is the strongest tool available. You can request a 6-month, 1-year, or permanent exclusion from au99 by contacting our support team. Once enacted, the exclusion cannot be reversed during the chosen period — no exceptions.

Reality Check Reminders

Set session reminders that pop up at regular intervals — every 30, 60, or 90 minutes — to show you how long you have been playing and how much you have wagered. These reminders help keep perspective and ensure gambling stays a leisure activity, not a habit.

Signs of Problem Gambling

Recognizing the warning signs early is the most important step. If you identify with one or more of the following, we encourage you to contact our support team or take a break using our time-out tool:

  • Spending more money on gambling than you can afford to lose
  • Chasing losses by placing larger bets to win back previous losses
  • Neglecting work, family, or social responsibilities due to gambling
  • Feeling anxious, irritable, or unable to stop gambling even when you want to

Frequently Asked Questions

Log in to your au99 account and navigate to Account Settings. Under the Responsible Gaming section, you will find the Deposit Limits option. Enter your preferred daily, weekly, or monthly limit and save. Reductions take effect immediately; increases require a 7-day review period.
Self-exclusion lets you voluntarily block your own access to au99 for a set period — 6 months, 1 year, or permanently. To apply, contact our support team at [email protected] and request the Self-Exclusion Program. Once activated, the block cannot be lifted until the exclusion period ends.
Yes. The Time-Out feature allows you to pause your account for 24 hours, 7 days, or up to 30 days. Your account, balance, and history are all preserved. Once the time-out period expires, your account will become accessible again automatically.
au99 uses SSL encryption to protect your personal data and financial transactions. All deposits and withdrawals via bKash, Nagad, and Rocket are processed securely. We do not share your data with third parties without your consent.
Contact our support team at [email protected] anytime — we are available 24/7. You can also use the self-exclusion or time-out tools immediately through your account settings. We recommend speaking to a trusted friend, family member, or mental health professional if you feel gambling is impacting your daily life.
💬

Need Help? We Are Here 24/7

If gambling is no longer fun or is causing stress, please reach out to our support team. We offer immediate access to all responsible gaming tools including deposit limits, time-outs, and self-exclusion. You are not alone.

[email protected]

Keeping Gambling Safe and Enjoyable

Responsible gambling starts with a clear mindset. Before you play, decide on a fixed budget — an amount you are comfortable losing entirely — and stick to it. Never use money set aside for essentials like rent, groceries, utilities, or family expenses. Gambling at au99 is designed to be a leisure activity similar to watching a BPL cricket match or attending a Eid celebration, not a means of making money.

Here are a few practical tips to help you play responsibly at au99:

  • Set a time limit before each session and stop when the time is up, regardless of whether you are winning or losing
  • Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or under financial pressure
  • Take regular breaks — even if you are on a winning streak — to keep your judgment clear and decisions rational

Protecting Minors and Vulnerable Players

au99 uses age verification checks during registration to ensure all players are 21 years of age or older. We take this requirement seriously and any account found to belong to an underage player will be closed immediately and any funds frozen pending review. If you are a parent or guardian and believe a minor has accessed au99, please contact us at [email protected] right away.

We also recommend that parents and guardians install parental control software on devices shared with minors to prevent access to gambling and other adult content websites. Tools such as Net Nanny, Qustodio, or built-in device content filters can help manage what younger users can access online.

Ready to Play Responsibly?

au99 is here to provide entertainment in a safe and secure environment. Browse our games, check the FAQ, or log in to manage your responsible gaming settings today.

Manage My Account Browse Cricket Betting View FAQ