au99 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, betting on cricket and BPL, claiming bonuses, and staying safe on au99.
This page answers the most common questions we receive from players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Whether you're new to au99 or a returning member, you'll find clear, honest answers here covering accounts, payments, games, bonuses, and our commitment to safe play.
Account & Registration
How do I create an account on au99?
Creating an account on au99 takes under two minutes. Visit the au99 Login page, click the registration option, and fill in your mobile number, a secure password, and your preferred currency (BDT). You must be 21 years or older to register. Once submitted, you will receive a verification code on your phone to activate your account instantly.
What documents do I need for KYC verification on au99?
au99 requires a valid government-issued photo ID for KYC — typically your National ID Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Upload clear photos or scans through your account dashboard; most KYC submissions are reviewed within 24 hours.
I forgot my au99 password. How do I reset it?
On the au99 login screen, tap 'Forgot Password' and enter the mobile number linked to your account. A one-time reset code will be sent via SMS within a few seconds. Enter the code, set a new password, and you'll be back in your account immediately. If you no longer have access to that number, contact support at [email protected].
Can I have more than one account on au99?
No. au99 allows only one account per person. Operating multiple accounts is a breach of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact support immediately so we can resolve it without penalty.
How do I close my au99 account?
You can request account closure at any time by emailing [email protected] from your registered email address. Before closing, ensure you withdraw any remaining balance. Closure requests are processed within 48 hours. If you are closing for responsible gaming reasons, we strongly encourage you to consider a temporary self-exclusion break first — see the Safety section below for details.
Deposits & Withdrawals
How long does a bKash deposit take on au99?
bKash deposits on au99 are credited to your account within minutes — usually under 5 minutes during normal hours. If your deposit has not appeared after 15 minutes, check that you used the correct au99 merchant number and that the transaction reference matches. Still no credit? Contact support with your bKash Transaction ID for fast manual resolution.
What is the minimum deposit amount on au99?
The minimum deposit on au99 is ৳200 BDT for bKash, Nagad, and Rocket. Bank transfer minimums may vary by provider but are typically ৳500 BDT. There is no maximum deposit cap for standard players, though high-volume deposits may be subject to additional verification. Deposits are processed in BDT with no conversion fees.
Can I withdraw via Nagad or Rocket on au99?
Yes, au99 supports withdrawals via Nagad, Rocket, and bKash — the three most popular mobile financial services in Bangladesh. You can also withdraw to Dutch-Bangla Bank, BRAC Bank, or other major Bangladeshi banks via local bank transfer. Withdrawals to mobile wallets typically arrive within 30 minutes to 3 hours; bank transfers may take up to 24 hours.
What is the minimum withdrawal amount on au99?
The minimum withdrawal on au99 is ৳500 BDT for all supported payment methods including bKash, Nagad, and Rocket. For bank transfers the minimum is ৳1,000 BDT. Always ensure your KYC is verified before requesting a withdrawal — unverified accounts will have withdrawals held pending document review.
Are there any fees for deposits or withdrawals on au99?
au99 does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their own service charges per the standard rates set by those networks. Bank transfer fees, if any, are set by your bank. We recommend checking with your payment provider for the current fee schedule before transacting.
Games & Gameplay
Can I bet on BPL matches on au99?
Yes, au99 offers extensive cricket betting coverage including BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, over-by-over lines, and live in-play markets that update in real time during the match.
What types of slot games are available on au99?
au99 features hundreds of slot titles from top providers including Pragmatic Play, NetEnt, and Microgaming. The library spans classic 3-reel slots, modern 5-reel video slots, Megaways mechanics, jackpot slots, and feature-buy options. You can filter by provider, RTP rating, or theme on the Slots page. All games are accessible directly from your mobile browser — no app download needed.
Is the live casino on au99 available 24/7?
Yes, the au99 live casino runs around the clock, including Eid, national holidays, and BPL season. Evolution Gaming and Ezugi power most of the live tables, offering Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar. Dedicated tables with Bangladeshi-speaking hosts are available during peak Bangladesh Standard Time hours (6 PM – 2 AM BST).
Are the games on au99 fair and certified?
All game outcomes on au99 are determined by certified Random Number Generators (RNGs) — software algorithms independently tested by third-party auditors. Slots from Pragmatic Play and NetEnt carry published RTP percentages ranging from 94% to 97%. Live casino games use physical equipment (cards, roulette wheels) streamed in real time, making manipulation technically impossible.
Can I play au99 games on my Android or iPhone?
au99 is fully optimised for mobile play on both Android and iPhone — no app download is required. Open au99.lat in your mobile browser, log in, and play any game directly. The site uses responsive design that adapts to screen sizes from 320px upward. For the best experience, use Chrome on Android or Safari on iOS with a stable internet connection.
Bonuses & Promotions
What welcome bonus does au99 offer new players?
au99 offers a welcome bonus on your first deposit — the current offer is up to ৳20,000 BDT matched on your initial funding. The exact bonus percentage and maximum amount may change seasonally (for example around Eid or BPL season), so always check the Promotions page after logging in to see the live offer available to your account.
What is the wagering requirement on au99 bonuses?
Wagering requirements on au99 bonuses typically range from 20x to 30x the bonus amount, depending on the specific promotion. For example, a ৳1,000 bonus at 20x rollover requires ৳20,000 in total bets before the bonus converts to withdrawable cash. Sports bets and slot games generally contribute 100% toward rollover; live casino games may contribute at a reduced rate. Check the full T&C on each promotion for exact details.
Does au99 offer free spins?
Yes, au99 runs free spin promotions regularly — often tied to new slot launches from Pragmatic Play or seasonal events like Pohela Boishakh and Eid. Free spins are credited directly to your account and are valid on the designated slot game for 24-72 hours depending on the promotion. Any winnings from free spins are subject to a standard rollover before withdrawal.
Is there a loyalty or VIP programme on au99?
au99 rewards loyal players through a tiered VIP programme. As you wager more, you progress through Bronze, Silver, Gold, and Platinum levels — each unlocking higher withdrawal limits, personalised bonus offers, dedicated account managers, and faster KYC processing. VIP players during BPL and IPL seasons often receive exclusive enhanced odds on featured matches. Check the Promotions section after logging in for your current tier status.
Safety & Responsible Gaming
Is au99 safe and legal for players in Bangladesh?
au99 operates as an international online sportsbook and casino platform serving players in Bangladesh. The site uses SSL encryption on all data transmissions, meaning your personal information and financial details are protected during every session. All game outcomes are independently audited for fair play. While online gambling regulations in Bangladesh continue to evolve, au99 is committed to operating as a safe and reliable platform for adult players aged 21 and above.
What is the minimum age to play on au99?
The minimum age to register and play on au99 is 21 years. This is a strict policy — we verify age during KYC and any account found to belong to a person under 21 will be closed immediately and any funds returned. au99 takes its 21+ age restriction seriously to protect younger individuals from the risks associated with gambling.
How do I self-exclude or take a break from gambling on au99?
au99 supports responsible gaming through self-exclusion and cooling-off tools. To request a temporary break (24 hours, 7 days, or 30 days) or a permanent self-exclusion, email [email protected] with the subject 'Self-Exclusion Request'. Our team will action your request within a few hours. During any exclusion period, your account will be locked and you will not receive promotional communications from us.
Can I set deposit limits to control my spending on au99?
Yes, au99 allows players to set daily, weekly, or monthly deposit limits directly through their account settings. Once a limit is set, it takes effect immediately and cannot be increased for 7 days — this cooling-off period protects you from impulsive decisions. Deposit limits can be reduced at any time with no delay. If gambling is causing you financial or emotional harm, please contact support — we are here to help, not just to take bets.
Why Players Choose au99
Fast Payouts
bKash and Nagad withdrawals processed within hours, 24/7.
SSL Security
All data encrypted end-to-end so your account stays protected.
Mobile Optimised
Play every game directly in your browser — Android and iOS.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers live markets.
Local Payments
bKash, Nagad, Rocket, Upay and major Bangladeshi banks supported.
Fair Play Certified
RNG-audited slots and real-equipment live casino tables.
Still Have Questions?
Our support team is available 24/7 in Bangladesh Standard Time. Reach us at [email protected] or log in to your account to access live chat assistance.
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